Deleting your account

Deleting your account

If you would like your Claessens account and the associated data to be deleted, wewill arrange that on simple request. This page explains how to ask for it, what willbe deleted and what we are required by law to keep.

How to request it

Send an e-mail to info@groothandelclaessens.bewith the subject "Deletion of my account", from the e-mailaddress you use to sign in. Please include your customer number if you have it tohand. You can also call us or use the contact form on this website.

We confirm your request within five working days and carry it out within thirtydays. If a delivery or an open order is still pending in the meantime, we will let youknow when the deletion can go ahead.

What will be deleted

• your sign-in details: e-mail address, password and name;
• your personal settings in the web shop and the app;
• your order lists and your shopping cart;
• your contact details as a user, in so far as they do not appear on an invoice.

What is kept, and for how long

We cannot delete orders, delivery notes and invoices. We are required by law to keepthose accounting records for seven years, counting from the end of thefinancial year in which they were drawn up. They contain your company details and whatwas ordered and delivered.

Once that period has passed, those records are deleted as well. For as long as theyare kept, they are used solely to meet our legal obligations — no longer to contact youor for commercial purposes.

Deactivating your account instead

If you do not want deletion but simply wish to stop ordering, we can deactivate youraccount. You will no longer be able to sign in, but your details and your history remainin place in case you become a customer again later. Please say so in your message.

Questions

You can read more about how we handle personal data in ourprivacy statement.